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Refund & Cancellation Policy

Last updated: 4 October 2026

We want you to love what you buy from Rapidreelz. This policy explains how cancellations, returns and refunds work for digital and physical products.

1. Cancelling an order

  • Physical products: you can cancel any time before the order is dispatched for a full refund. Once dispatched, it can't be cancelled, but you may be able to return it as described below.
  • Digital products: because files are delivered instantly, orders can't be cancelled once the download link has been issued.

2. Digital products

All sales of digital products are final once the files have been delivered, except where:

  • the file is corrupted or won't open,
  • the product is materially different from its description, or
  • you were charged twice for the same product.

In these cases, contact us within 7 days of purchase. We'll fix the problem, send a replacement or refund you.

3. Physical products — returns

You can request a return within 7 days of delivery if an item arrives damaged, defective, incorrect or incomplete. To be eligible:

  • the item must be unused, in its original packaging, with all tags and accessories;
  • please share photos (and, ideally, an unboxing video) showing the problem.

Personal-care items, customised products and items marked “non-returnable” on the product page can't be returned unless they arrive damaged or defective.

4. How to request a cancellation, return or refund

Email the contact details on our Contact page with your order number, the item(s) concerned and photos where relevant. We'll reply within one business day with next steps, including a pickup or return address where applicable.

5. Refunds

  • Approved refunds are initiated within 5–7 business days to your original payment method. Your bank or card issuer may take a few more days to credit the amount.
  • For cash-on-delivery orders, refunds are made by bank transfer or UPI to an account you provide.
  • If a return is due to our error (damaged, defective or wrong item), we refund any shipping charges too.

6. Contact

  • Monday to Saturday, 10:00 am – 6:00 pm IST